WhatsApp Business Platform
Guides to go live with confidence.
WatsBerry resources cover official WhatsApp Business API setup, Shopify abandoned cart recovery, knowledge-grounded AI FAQ, dual billing with Meta, templates, and beta access.
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Getting started with WhatsApp Business API on WatsBerry
Connect Meta Embedded Signup, sync templates, and send your first approved message.
Recover Shopify abandoned carts on WhatsApp
How cart sync, recovery messaging, and recovered-via-WhatsApp reporting work together.
AI FAQ and secure order status on WhatsApp
Ground answers in your knowledge base and look up orders by WhatsApp number — not guessable IDs alone.
How WatsBerry billing works with Meta
Understand the dual-bill model: Meta conversation fees vs plan + wallet markup.
Frequently asked questions
Is WatsBerry an official WhatsApp Business API platform?
Yes. You connect via Meta Embedded Signup and send through the official WhatsApp Business Platform — not unofficial WhatsApp clients.
Do I pay Meta or WatsBerry for messages?
Both, separately. Meta bills WhatsApp usage to your Meta payment method. WatsBerry bills your plan and wallet markup. We do not settle Meta invoices for you.
Can I recover Shopify abandoned carts?
Yes on Shopify-connected orgs. Carts sync from Shopify events, recovery messages send on WhatsApp, and recoveries are tracked when WhatsApp recovery was part of the path.
Is order tracking safe if someone guesses order IDs?
Lookups are phone-scoped to the WhatsApp number in the chat. Order numbers only filter within that customer’s orders — they are not a global unlock.
Does the AI invent answers?
AI FAQ is grounded in your Bot Knowledge. Low confidence or missing knowledge routes to fallback or a human. Order data comes from a dedicated Shopify lookup step, not free-form guessing.
Is WooCommerce supported?
Not yet. Shopify is the supported commerce integration today. WooCommerce is on the roadmap.