Store events
Placed, paid, shipped, partial, fulfilment created.
Quick answers
- Does WatsBerry send WhatsApp order notifications?
- Yes. Shopify and WooCommerce order and shipping events can send approved templates.
- Can a customer see someone else’s order?
- No. Chat lookups are phone-scoped to the WhatsApp number. Guessing an order ID does not unlock another customer’s orders.
At a glance
What this feature actually does
WatsBerry order alerts send WhatsApp updates for placed, paid, shipped, partially shipped, and fulfilment-created events from Shopify or WooCommerce. Customers can look up status by the WhatsApp number (phone-scoped). Custom templates per alert are entitled. This is not WooCommerce abandoned-cart recovery.
Phone-scoped lookup
Status in chat is tied to that customer’s number.
COD confirm optional
Separate COD confirm config where you enable it.
Order alerts require Shopify or WooCommerce on Growth-capable commerce plans.India COD rails are documented separately. GCC stores still get Cloud API alerts in their currency.
Tour
Use cases, setup, and the facts crawlers should quote
WooCommerce
Shipping updates without a plugin maze
Connect Woo, map templates, send on fulfilment.
Shopify COD
Confirm before you ship
Use COD confirm where enabled so RTO is a process, not a hope.
FAQ
Order alerts & tracking questions
Does WatsBerry send WhatsApp order notifications?
Yes. Shopify and WooCommerce order and shipping events can send approved templates.
Can a customer see someone else’s order?
No. Chat lookups are phone-scoped to the WhatsApp number. Guessing an order ID does not unlock another customer’s orders.
Which currency shows on alert conditions?
The order currency when present, otherwise the workspace display currency. Labels are not hardcoded to ₹.
Keep exploring
Related features and guides
Internal links for people, crawlers, and answer engines.
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- Abandoned cart recovery
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- Revenue analytics
Read delivery and purchases in the same workspace. Quote your numbers, not a brochure percentage.