Refund Policy (Beta Phase)

This Refund Policy forms part of the WatsBerry Beta Terms of Service operated by Furiq Technologies Private Limited. It applies only to subscription fees and other platform charges paid to Furiq Technologies for the WatsBerry platform, not to Meta/WhatsApp conversation or messaging charges, which you pay directly to Meta.

WatsBerry is operated from Chennai, India by Furiq Technologies Private Limited and is available to businesses in India, Malaysia, Indonesia, Canada, the United States, the United Arab Emirates, and other countries where Meta’s official WhatsApp Business Platform is available. Feature availability can differ by country (for example in-chat WhatsApp Payments, local tax invoicing, or social-comment automation). Official Cloud API messaging works worldwide where Meta offers it. This document is not legal advice.

1. General rule (beta)

Given the experimental nature of the beta, WatsBerry subscription fees are generally non-refundable, except as stated below or where a refund is required by mandatory consumer-protection or e-commerce law that applies to your purchase (including, where applicable, Indian consumer-protection law and equivalent rules in Malaysia, Indonesia, Canada, the United States, the UAE, or another country from which you bought the Service).

2. Limited exceptions

A pro-rata credit or refund may be issued at our discretion where:

• Required by mandatory consumer-protection or similar law that applies to your purchase; or
• We are unable to provide core access to the Platform for a continuous period exceeding 7 days due to a fault attributable to WatsBerry (not Meta, not your internet/hosting provider, and not your own account/misconfiguration issues).

3. How to request a refund

Refund requests must be raised in writing to [email protected] within 14 days of the relevant billing date, including your organization name, country of billing, invoice/receipt reference, billed currency, and a brief description of the issue.

4. What is not refundable

• Issues arising from Meta's actions, pricing (including rates that vary by recipient country), template decisions, or account restrictions
• Third-party integration failures outside our control
• Customer misuse, misconfiguration, or failure to follow WhatsApp/Meta policies
• Amounts paid by you directly to Meta for messaging/conversations
• Currency conversion differences or bank/card processing fees charged by your issuer

5. Taxes and currency

Refunds, if issued, are processed in the currency of the original invoice. Where GST, VAT, sales tax, or another indirect tax has already been remitted to a tax authority, the refund is processed net of that remitted tax or adjusted via a credit note, in accordance with the tax law that applied to the original invoice (GST for Indian tax invoices; other taxes as shown on your bill).