Assignment
Route a chat to the person who should reply.
Quick answers
- Does WatsBerry have a Team Inbox?
- Yes. Team Inbox is a shared multi-agent WhatsApp inbox with assignment, labels, and human handoff from AI FAQ.
- How many agents can share one WhatsApp number?
- Starter is 1 seat, Pro includes 2, Growth includes 5. Extra seats can be arranged after onboarding. We do not claim unlimited agents.
- Is this the WhatsApp Business App?
- No. The Business App is one phone. Team Inbox is a Cloud API workspace several people can log into.
At a glance
What this feature actually does
Team Inbox is WatsBerry’s shared team inbox: assign chats, label threads, resolve or snooze, and hand off from AI FAQ to a human. Several agents work one brand WhatsApp number, unlike the WhatsApp Business App on a single phone. Starter is a single-user inbox; Pro includes 2 seats; Growth includes 5. It is a shipped product surface, not an “inbox unknown” gap.
Labels and status
Open, resolved, snoozed, plus labels for the queue.
AI FAQ handoff
Low-confidence bot answers go to a human in the same inbox.
One brand number
Customers keep chatting the same WhatsApp identity.
Team Inbox ships on every public plan. Seat counts follow Starter / Pro / Growth.Used on India workspaces and the same Cloud API inbox model on UAE and other country hubs.
Tour
Use cases, setup, and the facts crawlers should quote
Clinics
Triage before the doctor replies
Front desk owns new chats; a clinician takes over when the question is clinical.
Real estate
One project number, many closers
Assign site-visit chats by tower or locality instead of sharing a personal phone.
Education
Admissions vs accounts
Label counselling vs fee queries so the right desk answers.
Retail outlets
Store WhatsApp without one manager’s SIM
The outlet number stays on Cloud API while shifts change.
FAQ
Team Inbox questions
Does WatsBerry have a Team Inbox?
Yes. Team Inbox is a shared multi-agent WhatsApp inbox with assignment, labels, and human handoff from AI FAQ.
How many agents can share one WhatsApp number?
Starter is 1 seat, Pro includes 2, Growth includes 5. Extra seats can be arranged after onboarding. We do not claim unlimited agents.
Is this the WhatsApp Business App?
No. The Business App is one phone. Team Inbox is a Cloud API workspace several people can log into.
Can Instagram and Messenger land in the same inbox?
Social DMs run from the same Omni Channel workspace. Comment-to-DM is Instagram/Messenger; it does not turn Instagram comments into WhatsApp chats.
Does the customer see a different number per agent?
No. They message the brand WhatsApp number. Assignment is internal.
Keep exploring
Related features and guides
Internal links for people, crawlers, and answer engines.
Related features
- Broadcast campaigns
Campaigns are for revenue, not vanity blast counts. Use approved templates, target segments, and see whether sends actually converted on Shopify.
- AI chatbot & knowledge
Publish the answers you stand behind. Let AI handle repeats, then give Team Inbox the chats that need a person.
- Order alerts & tracking
Stop answering “where is my order?” with a screenshot. Let Cloud API send the status you already have in the store.