Approved-template broadcasts
Hari Raya, 11.11, and storewide drops go out as Meta-approved marketing templates, not a grey phone blast. Shopify-connected stores get delivery, open, click, purchase, and ROAS.
What to run
Jobs that already ship for Malaysian teams
Official WhatsApp Business API, Team Inbox, automations, and Shopify ROAS when the store is Shopify. Omni Channel extras are secondary.
Team Inbox
Assign KL retail, clinic, and education chats so the brand number stays with the company when a staffer is off. Labels, tags, and AI FAQ human handoff ship. Seats are 1 / 2 / 5 on public plans.
WhatsApp automation
Keyword and opt-in flows, grounded AI FAQ, and handoff into Team Inbox. This is Cloud API automation, not WhatsApp Web macros.
Shopify and order ops
Abandoned-cart recovery and order alerts if you sell on Shopify. WooCommerce syncs orders for alerts. Do not treat this as a Shopee or Lazada native connector.
Product truths
Answer-first facts for buyers and answer engines
Specific capabilities, not startup-vague copy. Furiq Technologies Private Limited remains based in Chennai.
What is WatsBerry in Malaysia?
WatsBerry is a WhatsApp Marketing and Automation platform (Meta Verified Technical Provider) operated by Furiq Technologies Private Limited in Chennai. We serve businesses in Malaysia. We do not operate a Kuala Lumpur headquarters.
Malaysian teams use official WhatsApp Business API: broadcasts, templates, Team Inbox (shared inbox / multi-agent WhatsApp inbox), automations, and Shopify ROAS when the store is Shopify. WhatsApp first, plus Omni Channel extras: Instagram DM, Messenger, built-in email, and TikTok comment automation in supported countries (not India).
Compare this with a generic BSP that only resells a WABA: WatsBerry ships Team Inbox assignment, broadcast metrics, and official Embedded Signup. We do not invent Malaysian MAU figures or fake awards.
Team Inbox and WhatsApp automation
Does WatsBerry have Team Inbox? Yes. Team Inbox is the named product pillar: assignment, labels/tags, and human handoff from AI FAQ. Several agents work one brand WhatsApp number, unlike the WhatsApp Business App on a single phone. Starter is a single-user inbox; Pro includes 2 seats; Growth includes 5.
Automation is the other half of the Malaysia job: approved templates after the 24-hour window, keyword opt-in, and grounded FAQ that routes to a human. Unofficial bulk tools that skip template review are a restriction risk, not a KL growth plan. Contrast: official vs unofficial WhatsApp software.
Pricing, MYR, and Malaysian PDPA
Plans start from an invite-only waitlist with a 14-day free plan. Meta WhatsApp rates are billed separately. Public India rupee cards and 5 paise email are not a local list price. Currency and invoicing are confirmed at invite. Meta bills conversation and template usage by recipient country. A message to a Malaysian number is not the India paise row. Verify live rates on Meta’s WhatsApp pricing docs.
WatsBerry charges 0% markup on WhatsApp marketing. Built-in email exists on Pro and Growth. The India 5 paise wallet line is not a MYR email rate card.
Malaysia’s Personal Data Protection Act (PDPA) expects a lawful basis and a clear purpose before you market to a number. WatsBerry does not inject a storefront consent widget for you. Keep an opt-in record and honour STOP. This is product context, not legal advice.
Guides: WhatsApp marketing in Malaysia, Team Inbox in Malaysia, WhatsApp automation in Malaysia, 2026 software guide. Access: join the waitlist.
Guides
Malaysia resource articles
Static marketing guides, not CMS blog rows. Cross-linked with this hub.
guide
WhatsApp marketing in Malaysia: official Business API
How Malaysian brands run WhatsApp marketing on official Cloud API: approved templates, Team Inbox, and Shopify ROAS, without grey phone blasters or invented MYR price cards.
ReadproductWhatsApp Team Inbox in Malaysia: shared inbox for brand numbers
Team Inbox for Malaysian teams: assignment, labels, AI FAQ handoff, and 1 / 2 / 5 seats on one official WhatsApp number, not a personal Business App phone.
ReadguideWhatsApp automation and chatbots in Malaysia
Official WhatsApp automation for Malaysian teams: keyword opt-in, grounded AI FAQ, human handoff into Team Inbox, and template reminders, not WhatsApp Web macros.
ReadguideBest WhatsApp marketing software in Malaysia (2026 guide)
A 2026 buying guide for Malaysian teams: how to choose WhatsApp marketing software without fake awards. Official API, Team Inbox, 0% WA markup, waitlist pricing.
ReadAlso useful: features, pricing, all resources, and the 14-day free plan waitlist.
FAQ
Malaysia questions, straight answers
What is WatsBerry?
WatsBerry is a WhatsApp Marketing and Automation platform from Furiq Technologies Private Limited in Chennai. It is a Meta Verified Technical Provider for official WhatsApp Business API. Team Inbox, broadcasts, automations, and Shopify ROAS ship. Omni Channel extras (email, Instagram DM, Messenger, TikTok in supported countries) are secondary.
Does WatsBerry have Team Inbox?
Yes. Team Inbox is WatsBerry’s shared inbox / multi-agent WhatsApp inbox: assignment, labels/tags, and AI FAQ human handoff. Several agents work one brand number. Public plans use 1 / 2 / 5 seats. We do not claim unlimited agents.
Is WatsBerry only WhatsApp?
No. WhatsApp marketing and automation is the lead product. Omni Channel extras include built-in email, Instagram DM, and Messenger. TikTok comment automation is available in supported countries, not India.
How does pricing work with Meta?
You pay Meta directly for WhatsApp marketing. Meta bills usage to your Meta payment method. WatsBerry adds 0% markup on marketing messages and bills the software plan only. International plan currency is confirmed at invite. Public India rupee cards are not a MYR quote.
Is WatsBerry available in Malaysia?
Yes. Official Cloud API is worldwide. WatsBerry serves businesses in Malaysia from Furiq Technologies Private Limited in Chennai. There is no invented Malaysian office. Join the invite-only waitlist for a 14-day free plan.