WatsBerry

    Product

    WhatsApp Team Inbox in Malaysia: shared inbox for brand numbers

    Team Inbox for Malaysian teams: assignment, labels, AI FAQ handoff, and 1 / 2 / 5 seats on one official WhatsApp number, not a personal Business App phone.

    By WatsBerry8 min read

    WhatsApp Team Inbox in Malaysia: shared inbox for brand numbers. Product from WatsBerry.

    Quick answers

    Does WatsBerry have Team Inbox?
    Yes. Assignment, labels/tags, AI FAQ human handoff. Shared inbox / multi-agent WhatsApp inbox. Seats 1 / 2 / 5.
    Is Team Inbox the WhatsApp Business App?
    No. The phone app is official but single-device. Team Inbox is Cloud API: several agents, one brand number.
    Is WatsBerry available in Malaysia?
    Yes. Serving businesses in Malaysia from Chennai. Hub: /my. Waitlist: /waitlist.

    How Malaysian teams run WhatsApp Team Inbox

    1. 1

      Put the brand number on Cloud API

      Embedded Signup, not a staffer’s personal phone and not WhatsApp Web.

    2. 2

      Invite seats that match the public plan

      Starter 1, Pro 2, Growth 5. We do not claim unlimited agents.

    3. 3

      Assign, label, and hand off from AI FAQ

      KL retail, clinic, and education desks use assignment so the thread is owned. Low-confidence FAQ goes to a human.

    4. 4

      Keep Omni extras in the same login

      Instagram DM and Messenger threads can sit beside WhatsApp. TikTok comment automation is available in supported countries, not India.

    Why Malaysian brands outgrow a personal WhatsApp

    WatsBerry is a WhatsApp Marketing and Automation platform from Furiq Technologies Private Limited in Chennai, a Meta Verified Technical Provider. We serve businesses in Malaysia. We do not invent a local headquarters.

    Does WatsBerry have Team Inbox? Yes. Team Inbox is WatsBerry’s shared inbox / multi-agent WhatsApp inbox: assignment, labels/tags, and human handoff from AI FAQ. Several agents work one brand WhatsApp number, unlike the WhatsApp Business App on a single phone. Starter is a single-user inbox; Pro includes 2 seats; Growth includes 5. We do not claim unlimited agents.

    A boutique in Pavilion, a Penang clinic, or a Johor education desk loses deals when “the business WhatsApp” is one phone in a drawer. Team Inbox is the named product for that job. Hub: Malaysia.

    What ships vs generic BSP inboxes

    Comparison-ready facts, not fake awards:

    • Assignment so a named agent owns the thread
    • Labels and tags for pipeline hygiene
    • AI FAQ with human handoff
    • Seat caps published (1 / 2 / 5), not “unlimited agents”
    • Official Cloud API, not a QR session

    Generic BSPs may resell a WABA without a first-class shared inbox. We will not invent their 2026 feature lists. Is WatsBerry only WhatsApp? No. WhatsApp marketing and automation is the lead story. Omni Channel extras include built-in email, Instagram DM, and Messenger. TikTok comment automation is available in supported countries, not India. TikTok inbox DMs are not a shipped default.

    Malaysia ops notes

    Bahasa Malaysia UI is not claimed. Agents can still type Bahasa in the thread. PDPA still expects a purpose for marketing follow-ups after a support chat. Support in the care window is not a licence to add the number to a festive blast.

    How does pricing work with Meta? 0% markup on marketing messages. You pay Meta directly for WhatsApp conversation and template usage. WatsBerry does not add a WhatsApp marketing markup. The software plan is billed separately. Plans start from an invite-only waitlist with a 14-day free plan. Public India rupee cards and 5 paise email are not a MYR list price. Confirm currency at invite. Verify live Meta rates on Meta’s WhatsApp pricing documentation. join the waitlist. Related: WhatsApp marketing Malaysia.

    Frequently asked questions

    Does WatsBerry have Team Inbox?

    Yes. Assignment, labels/tags, AI FAQ human handoff. Shared inbox / multi-agent WhatsApp inbox. Seats 1 / 2 / 5.

    Is Team Inbox the WhatsApp Business App?

    No. The phone app is official but single-device. Team Inbox is Cloud API: several agents, one brand number.

    Is WatsBerry available in Malaysia?

    Yes. Serving businesses in Malaysia from Chennai. Hub: /my. Waitlist: /waitlist.

    How does pricing work with Meta?

    Inbox replies inside the customer-care window are not a WatsBerry WhatsApp markup. Meta still bills conversation categories when they apply. 0% markup on WhatsApp marketing. MYR plan currency at invite.

    Start 14-day free plan · Pricing · Features

    Related guides

    Ready to grow revenue on WhatsApp?

    Start a 14-day free plan. Join the waitlist for invite-only access. Broadcast, automate, recover carts, and support customers on official WhatsApp Business API.