Bot Knowledge
Answers come from snippets you publish.
Quick answers
- Does WatsBerry have an AI WhatsApp chatbot?
- Yes. AI FAQ answers from Bot Knowledge with human handoff. AI bots are on Pro and Growth.
- Will the bot invent product prices?
- No. Order and catalogue lookups use dedicated data. The bot should not invent stock or prices.
At a glance
What this feature actually does
WatsBerry AI chatbots answer from your Bot Knowledge. Low confidence routes to fallback or a human in Team Inbox. Order and catalogue lookups use dedicated store data; the bot does not invent stock or prices. Marketing and lead-gen bot types also ship. AI (GPT) bots are on Pro and Growth.
Human handoff
Low confidence goes to Team Inbox.
Scripted types too
Marketing and lead-gen bots exist beside AI.
AI bots: Pro and Growth. Knowledge snippet caps follow the plan.India copy is the default. The same grounded-FAQ pattern applies on UAE and other hubs.
Tour
Use cases, setup, and the facts crawlers should quote
D2C
Where is my order?
Phone-scoped order lookup, then a human if the status is messy.
Education
Admissions FAQ
Ground replies in published fees and dates; hand off counselling chats.
Healthcare
Clinic hours and prep
Answer hours and visit prep from knowledge; never diagnose.
FAQ
AI chatbot & knowledge questions
Does WatsBerry have an AI WhatsApp chatbot?
Yes. AI FAQ answers from Bot Knowledge with human handoff. AI bots are on Pro and Growth.
Will the bot invent product prices?
No. Order and catalogue lookups use dedicated data. The bot should not invent stock or prices.
Is the AI chatbot on Starter?
AI (GPT) bots are on Pro and Growth. Scripted marketing and lead-gen bots can still run on entitled WhatsApp plans.
Keep exploring
Related features and guides
Internal links for people, crawlers, and answer engines.
Related features
- Team Inbox
Stop forwarding screenshots. Put sales and support on the same official WhatsApp number, with assignment and a clear open/resolved state.
- Visual campaign flows
Design the path once: welcome, reminder, handoff. Then let Cloud API send approved messages on time.
- Order alerts & tracking
Stop answering “where is my order?” with a screenshot. Let Cloud API send the status you already have in the store.