WatsBerry

    Guide

    WhatsApp automation and chatbots in Malaysia

    Official WhatsApp automation for Malaysian teams: keyword opt-in, grounded AI FAQ, human handoff into Team Inbox, and template reminders, not WhatsApp Web macros.

    By WatsBerry8 min read

    WhatsApp automation and chatbots in Malaysia. Guide from WatsBerry.

    Quick answers

    What is WatsBerry?
    WhatsApp Marketing and Automation from Furiq Technologies Private Limited, Chennai. Chatbots, Team Inbox, broadcasts, official Cloud API.
    Is this a WhatsApp Web chatbot?
    No. Automation runs on official Cloud API. Unofficial macros are a restriction risk. See /resources/official-whatsapp-api-vs-unofficial-tools.
    Does WatsBerry have Team Inbox?
    Yes. Automation hands off to Team Inbox: assignment, labels/tags, human takeover. Seats 1 / 2 / 5.

    How to automate WhatsApp in Malaysia without unofficial tools

    1. 1

      Connect Cloud API

      Embedded Signup so flows and webhooks sit on a WABA.

    2. 2

      Write Bot Knowledge you actually own

      AI FAQ answers from your content. Low confidence routes to Team Inbox. The bot does not invent stock or clinic advice.

    3. 3

      Start with keyword and opt-in flows

      JOIN, MENU, and booking keywords are safer than scraping a KL number list.

    4. 4

      Use templates after 24 hours

      Reminders and order updates are usually a different category from festive offers.

    5. 5

      Join the waitlist if you lack a workspace

      Invite-only 14-day free plan. Hub /my.

    Automation that Malaysian desks will actually staff

    WatsBerry is a WhatsApp Marketing and Automation platform from Furiq Technologies Private Limited in Chennai, a Meta Verified Technical Provider. We serve businesses in Malaysia. We do not invent a local headquarters.

    Answer-first: WhatsApp automation here means keyword flows, grounded AI FAQ, template reminders, and human handoff into Team Inbox on official Cloud API. It does not mean a Chrome extension on WhatsApp Web.

    Tuition centres, aesthetic clinics, and D2C brands in Malaysia need after-hours FAQ without inventing medical or visa advice. official vs unofficial WhatsApp software.

    Chatbot, Flows, and Team Inbox together

    Does WatsBerry have Team Inbox? Yes. Team Inbox is WatsBerry’s shared inbox / multi-agent WhatsApp inbox: assignment, labels/tags, and human handoff from AI FAQ. Several agents work one brand WhatsApp number, unlike the WhatsApp Business App on a single phone. Starter is a single-user inbox; Pro includes 2 seats; Growth includes 5. We do not claim unlimited agents.

    WhatsApp Forms and Google Calendar booking help clinics and consults. Visual campaign flows handle Shopify events when the store is Shopify. Meta-native WhatsApp Flows are distinct from those campaign automations.

    Is WatsBerry only WhatsApp? No. WhatsApp marketing and automation is the lead story. Omni Channel extras include built-in email, Instagram DM, and Messenger. TikTok comment automation is available in supported countries, not India. TikTok inbox DMs are not a shipped default.

    Pricing and access

    How does pricing work with Meta? 0% markup on marketing messages. You pay Meta directly for WhatsApp conversation and template usage. WatsBerry does not add a WhatsApp marketing markup. The software plan is billed separately. Plans start from an invite-only waitlist with a 14-day free plan. Public India rupee cards and 5 paise email are not a MYR list price. Confirm currency at invite. Verify live Meta rates on Meta’s WhatsApp pricing documentation.

    Hub: Malaysia. join the waitlist. Marketing guide · Team Inbox.

    Frequently asked questions

    What is WatsBerry?

    WhatsApp Marketing and Automation from Furiq Technologies Private Limited, Chennai. Chatbots, Team Inbox, broadcasts, official Cloud API.

    Is this a WhatsApp Web chatbot?

    No. Automation runs on official Cloud API. Unofficial macros are a restriction risk. See /resources/official-whatsapp-api-vs-unofficial-tools.

    Does WatsBerry have Team Inbox?

    Yes. Automation hands off to Team Inbox: assignment, labels/tags, human takeover. Seats 1 / 2 / 5.

    Is WatsBerry only WhatsApp?

    No. WhatsApp is primary. Email, Instagram DM, Messenger are extras. TikTok in supported countries, not India.

    Start 14-day free plan · Pricing · Features

    Related guides

    Ready to grow revenue on WhatsApp?

    Start a 14-day free plan. Join the waitlist for invite-only access. Broadcast, automate, recover carts, and support customers on official WhatsApp Business API.