WATI vs Gallabox: inbox, AI credits, and the prices on their pages

WATI vs Gallabox is a shortlist Indian teams make when the WhatsApp Business App has too many people on it and the next buy is a shared inbox.

They publish prices differently. On 28 October 2026, WATI showed a 7-day free trial and cards in US dollars: Growth $59/month billed annually, Pro $119/month billed annually. Messages are "charged based on WATI rate card." Gallabox showed rupee cards: Basic ₹2,999 per month billed quarterly, or ₹2,399 per month billed annually, with WhatsApp messaging charges separate, and a free trial line with 500 AI credits and no credit card.

Gallabox vs WATI is not settled by those headlines. One number is dollars per year, the other is rupees per quarter, and neither headline is the WhatsApp message bill. WatsBerry's headline is in rupees too, ex-GST: ₹1,599, ₹2,999, ₹5,999, with Meta billed to you at 0% markup. Start on watsberry.com if that is the column you came for. Otherwise use the table, then open both sites.

Nothing in this table is a converted currency. If a cell says "not on the page," we did not guess.

Gallabox Essential lists 6 user accounts on the page. We are not attaching the nearby ₹1,200 figure to "per extra user" because the same figure also appears next to channel add-ons, and the scrape is ambiguous. Ask Gallabox.

WATI Business is "custom" with 5 users included. Gallabox Enterprise is "let's talk." Ignore both until you have a written quote.

An India visitor on WATI may see rupees. Our check did not. WATI pricing in India records an earlier look at the same issue. Believe your screen.

WATI's Growth card, in their words on the page, covers an omnichannel inbox (WhatsApp, calling, Facebook, Instagram, TikTok, a widget), broadcasts, Click-to-WhatsApp ads, team inbox assignment, a catalogue, and Shopify abandoned cart and order templates. It also caps broadcasts at 15k a month on Growth and includes 1,000 free automation triggers. Pro removes the broadcast cap, raises triggers to 2,000, and adds HubSpot among five integrations. Past the free triggers, their FAQ says you buy more or reply yourself. That matters if the bot is the product.

Gallabox's page is organised around speed-to-lead and AI credits. Basic is "WhatsApp, Instagram and web widget," chatbot flows, and 500 AI credits a month. Essential talks about AI agents on WhatsApp and Instagram. The integration list on Basic names Shopify, Razorpay, Shiprocket, Zoho Books, and others. We are not grading those integrations. We are saying the page is selling an AI-heavy inbox, with credits as a meter. Credits are not messages. WhatsApp messages are still the other invoice.

WatsBerry's inbox is Team Inbox: assignment, labels, open, resolved, snoozed, handoff from the AI FAQ. One AI chatbot is on every paid plan, with 30, 50, or 75 knowledge snippets. We meter snippets, not "AI credits," and we do not sell a separate credit pack on the public cards. If your buying criterion is a credit bundle, Gallabox's page is the one that speaks that language. If your criterion is "who invoices Meta," ours is the one that answers "Meta does, to you."

Neither WATI nor Gallabox is unofficial WhatsApp. Do not let a comparison blog imply that. The unofficial category is a different problem.

Choose WATI when the written requirement is their inbox, their trigger model, and you have read their rate card in the currency you will be billed. The $4.99 Shopify add-on is small next to message fees. The rate card is not.

Choose Gallabox when you want the rupee card you can see, Instagram and web chat beside WhatsApp, and you understand AI credits as a limit. Price Essential or Advanced if Basic's 3-user cap or 500 credits will not last the month. Messaging charges still need a written India rate.

Choose WatsBerry when you want the same official API, a shared inbox, Shopify recovery on Pro and Growth, and a Meta invoice that is not marked up. Seats are tighter than Gallabox Pro-style "10 users" stories: we publish 5 on Growth. If you need 10 agents, say so at invite. We will not pretend Growth includes them.

We do not rank a winner in Gallabox vs WATI. Teams leave both for boring reasons: a markup they noticed late, a seat cap, or a Shopify flow that was an add-on. The switching note is Gallabox alternative and WatsBerry vs WATI. The inbox itself: shared inbox software.

Currency tip: do not multiply $59 by 83 and call it a Gallabox comparison. Ask WATI what the India checkout shows today.

Put three lines on one page: platform price in the currency billed, included users, and the India marketing rate each vendor will charge next month. If a vendor will not write the third line, that is the answer.

Meta's own India card, for your reference when they claim "actuals," is on Meta's docs and summarised on our October hub: ₹0.8631 marketing, ₹0.1150 utility and service after the free 1,000, ex-tax, effective 1 October 2026. A vendor rate above that is a markup, a tax treatment, or a FX choice. Ask which.

Join WatsBerry on watsberry.com if you want the 14-day plan on the 0% side. Plans: pricing. Chatbot meters, if that is the real fight with Gallabox credits: WhatsApp chatbot pricing.