WhatsApp Business Platform
AI FAQ and secure order status on WhatsApp
Ground answers in your knowledge base and look up orders by WhatsApp number — not guessable IDs alone.
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Knowledge-grounded AI
Add FAQs to Bot Knowledge. The AI Answer node replies in a natural WhatsApp tone using only that knowledge, with conversation context for follow-ups.
Intent routing
Use AI intent to send order-status questions to the Order status node and general questions to AI FAQ — keeping live commerce data out of free-form hallucination.
Phone-scoped security
Order lookup is scoped to the customer’s WhatsApp number. Mentioning another sequential order ID will not reveal someone else’s order details.