Product
AI FAQ and secure order status on WhatsApp
Ground answers in your knowledge base and look up orders by WhatsApp number, not guessable IDs alone.
By WatsBerry5 min read
Knowledge-grounded AI
Add FAQs to Bot Knowledge. The AI Answer node replies in a natural WhatsApp tone using only that knowledge, with conversation context for follow-ups.
Intent routing
Use AI intent to send order-status questions to the Order status node and general questions to AI FAQ, keeping live commerce data out of free-form hallucination.
Phone-scoped security
Order lookup is scoped to the customer’s WhatsApp number. Mentioning another sequential order ID will not reveal someone else’s order details.
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