Guide
WhatsApp marketing for restaurants in India on official API
Official WhatsApp Cloud API for Indian restaurants and F&B: opted-in specials, event broadcasts, feedback forms, a shared outlet inbox, and Shopify order status if you sell there.
By WatsBerry8 min read
Quick answers
- Can WatsBerry confirm Swiggy or Zomato orders?
- Not as a native aggregator integration. Shopify order alerts apply when you sell on Shopify. The shared inbox can still answer “where is my order?” if the guest writes the brand number.
- Is a daily special utility?
- No. Offers are marketing. Utility is for an update about an order or booking they already placed.
- Can we send UPI payment requests on WhatsApp worldwide?
- India payment rails stay labeled as India. See /resources/whatsapp-payment-gateways. Do not copy them onto a UAE restaurant as a default.
Run official WhatsApp for an Indian restaurant
- 1
Collect opt-in at the table or on the site
A QR to JOIN plus a dated trail. Do not import the delivery aggregator’s entire phone book.
- 2
Approve a marketing template for specials
Today’s thali or weekend brunch is marketing. Do not submit it as utility.
- 3
Use a form for catering or feedback
Structured answers beat a wall of chat during service.
- 4
Put the outlet on a shared inbox
One brand number. Assignment across floor managers, seats follow /pricing (Starter is single-user).
- 5
Add Shopify alerts only if that is how you sell
Order status is for Shopify-connected catalogues, not every Swiggy order. Join the waitlist for access.
Specials without unofficial broadcast lists
The F&B reflex is a personal WhatsApp broadcast of tonight’s offer. Official Cloud API means approved marketing templates, an opted-in list, and quality limits. Broadcasts. Join the waitlist.
What WatsBerry can do for an outlet
- Campaigns for events, loyalty drops, and festival menus.
- WhatsApp Forms for catering, private dining, or a quick rating, forms.
- Google review asks after a visit, reviews.
- Shared inbox so the founder’s phone is not the reservation line, inbox.
- Shopify order alerts if the store is Shopify, integration. We do not claim a full restaurant POS.
Reservations: Appointment Booking → Calendar (one shared book, preferred window, not OpenTable).
Do not spam diners
A Tuesday and a Friday send is a programme. A daily blast is how you go yellow. Retarget no-opens instead of adding more spice GIFs.
Join the beta waitlist. UAE restaurants: UAE marketing, skip India UPI copy.
Frequently asked questions
Can WatsBerry confirm Swiggy or Zomato orders?
Not as a native aggregator integration. Shopify order alerts apply when you sell on Shopify. The shared inbox can still answer “where is my order?” if the guest writes the brand number.
Is a daily special utility?
No. Offers are marketing. Utility is for an update about an order or booking they already placed.
Can we send UPI payment requests on WhatsApp worldwide?
India payment rails stay labeled as India. See /resources/whatsapp-payment-gateways. Do not copy them onto a UAE restaurant as a default.
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