Guide
Ask for Google reviews on WhatsApp after a visit
Paste a Google Place ID, map a Visit website button, and send one-tap review asks after delivery or a visit. WatsBerry cannot post the review, the customer submits it on Google.
By WatsBerry7 min read
Quick answers
- Can WatsBerry post a Google review for the customer?
- No. The WhatsApp message opens Google’s write-review page. The customer must submit it while signed into Google.
- Do I need a Google Cloud API key?
- No. Place ID (or an optional write-review URL override) is enough. WatsBerry builds the link.
- What if Trustpilot is also connected?
- You can send Google only, Trustpilot only, or a chooser page with both buttons. Judge.me product reviews are a separate Shopify path and do not block Google asks.
Send Google review asks on WhatsApp with WatsBerry
- 1
Connect WhatsApp and approve a template with a URL button
You need Cloud API plus a Marketing or Utility template that includes a Visit website button. Map {google_review_url} or {review_url} to that button.
- 2
Find your Google Place ID
Use Google’s Place ID Finder (developers.google.com/maps/documentation/places/web-service/place-id). Search the business, click the pin, copy the Place ID (usually starts with ChIJ…).
- 3
Save the Place ID in WatsBerry
Integrations → Store & apps → Google Reviews → Connect. Paste the Place ID, optional location name, and Save. No Google API key, OAuth, or webhook is required.
- 4
Send after delivery or a completed visit
Use Flows → Delivery → Google review, or an Order Alert when the Shopify/Woo order is delivered. You can also send after an appointment if your flow is built that way.
- 5
Ask every eligible customer
Do not only invite 5-star ratings, that violates Google’s policies. A cooldown (default 30 days) skips another Google review WhatsApp to the same phone.
A review ask is a link, not a fake 5-star machine
Google reviews WhatsApp on WatsBerry means: after a delivery or visit, send an approved template whose button opens your Google write-review URL.
WatsBerry does not post the review, scrape ratings, or filter invites to “only happy customers.” That last part is against Google’s policies, ask every eligible delivered customer.
No invented review-lift percentages. The product is one-tap Place ID → URL button → customer submits on Google.
Place ID, flows, and Shopify delivery
Find the Place ID with Google’s Place ID Finder, or from Maps → Share → Embed a map (place_id=ChIJ…).
Save it under Integrations → Google Reviews. Optional: friendly location name, cooldown days, override write-review URL.
Send it
| Trigger | Typical setup |
|---|---|
| Shopify / Woo delivered | Order Alerts or Flows → Delivery → Google review |
| Catalogue / service completed | Flow after fulfilment, still a real completion, not a cold blast |
| In-person visit | Same template after the appointment you already booked |
Map {google_review_url} or {review_url} on the template’s Visit website button.
Shopify connect: Shopify WhatsApp integration. Do not attach a review ask to a COD you have not confirmed, COD confirmation first.
Trustpilot can share {review_url} via a chooser page. Judge.me is product reviews on Shopify, a different connector.
Compliance and billing
Review asks outside the customer-care window need an approved template. Category is often marketing if Meta sees it as a prompt; follow templates.
0% markup: you pay Meta directly; WatsBerry bills the software plan only. Slack can watch other ops events, Slack alerts, but it does not post the Google review.
Ready to ask on official WhatsApp? Join the beta waitlist. Then features and the integrations hub.
WhatsApp lead management for service businesses in India: capture, qualify, book and get reviewed.
Frequently asked questions
Can WatsBerry post a Google review for the customer?
No. The WhatsApp message opens Google’s write-review page. The customer must submit it while signed into Google.
Do I need a Google Cloud API key?
No. Place ID (or an optional write-review URL override) is enough. WatsBerry builds the link.
What if Trustpilot is also connected?
You can send Google only, Trustpilot only, or a chooser page with both buttons. Judge.me product reviews are a separate Shopify path and do not block Google asks.
How do I get access?
Join /waitlist. Google Reviews requests appear on the public plan comparison; entitlements are confirmed at invite. See /pricing.
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