WhatsApp Flows and in-chat forms on official Cloud API

How Meta WhatsApp Flows power in-chat forms on WatsBerry: lead capture, surveys, appointment booking to Google Calendar, and what we do not claim (live slot picking, default Lead Pipeline).

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Two “flows” in this product — do not mix them

Name	Route	What it is
WhatsApp Forms (Meta Flows)	In-app WhatsApp Forms	Official WhatsApp Flows: multi-screen in-chat forms Meta hosts. Lead, survey, appointment, contact, payment intake.
Visual campaign flows	Campaign Flows	Drag-and-drop automations (Shopify, cart, order, opt-in triggers). Not a Meta Flow JSON.

This article is about Meta WhatsApp Flows. Official Cloud API only — getting started. Join the waitlist.

Form templates that already ship

The gallery ids match the product:

Template	Fields (preview)	Typical next step
Lead Capture	Name, email, phone	Save to contacts, tag `whatsapp-lead`, open the inbox
Contact Us	Name, email, message	Tag `contact-request`
Appointment Booking	Name, phone, preferred date, time window, notes	Google Calendar event on one shared calendar — booking guide
Feedback Survey	Rating, comments	Tag `feedback`; optional review ask later
Service Payment	Name, service, reference, amount	India Razorpay Pay-now + receipt path — verify payment gateways

You can also build custom fields. Publish before you send. Draft Flows are for testing; customers should get published Flows.

What happens after submit (verified product)

Shipped

Endpoint handler can save subscriber fields (name / email / phone) and custom fields.
Tags from the form category (or your tag).
Appointment Booking (or any form with a date) can create a Google Calendar event — v1 is one shared calendar, not Outlook, not multi-staff.
Optional trigger a campaign flow after submit.
Optional create payment link (Razorpay-shaped; India).
Review rows on Forms → Responses; the contact thread stays in Conversations.

Not shipped as a default

Automatic Lead Pipeline card per submit. Pipeline is a separate, opt-in nav feature (off unless a plan/admin enables it). You can still work the WhatsApp chat as a deal if that add-on is on.
Consumer “Calendly inside WhatsApp” with guaranteed live free-slot picking.
Hosting a Flow on unofficial WhatsApp Web.

Industry spokes: real estate, edtech, clinics.

Send paths and quality

Send a Flow from a campaign, a bot step, or a conversation. Outside the care window you still need an approved template that can open a Flow — templates guide. Meta can throttle Flows if the endpoint is unhealthy; keep quality green: messaging limits.

Join the beta waitlist. Then features and the integrations hub.

Frequently asked questions

Are WatsBerry “WhatsApp Forms” the same as Meta WhatsApp Flows?

Yes for in-chat forms. The product page is /whatsapp-flows. Each form is a Meta Flow you publish and send. That is different from visual campaign flows on /flows (Shopify/cart/opt-in automations).

Do form submissions automatically create Lead Pipeline cards?

Not by default. Forms can save contacts and tags (lead_capture handler). Lead Pipeline is an optional add-on, off unless enabled on the plan. Do not buy WatsBerry assuming every form becomes a pipeline card.

Does the customer pick a live free Calendar slot inside WhatsApp?

v1 collects a preferred date and optional morning/afternoon/evening window, then writes one shared Google Calendar. Exact free-slot picking is not the current default. See /resources/google-calendar-whatsapp-booking.

Is the Service Payment form global?

The Service Payment template can send a Razorpay Pay-now link. Treat that as an India rail — not a UAE or global default. See /resources/whatsapp-payment-gateways.